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Delan Jewellers

Frequently asked questions

General

Do you ship internationally?

Yes, we ship to all countries that the Royal Mail delivers to.

Do you have a shop I can come to?

Yes, our shop resides in Bow, Roman Road.

Do you do refunds, exchanges and returns?

Yes, please see our “returns section” on our home page.

My order has been declined, what does this mean?

This means that there is an error with the card you are making your purchase with. Please contact your bank.

Can I have my order ship to an alternative address than my billing address? 

Unfortunately not, the order can only be sent to the same address that the card is registered to.

Are receipts sent with purchases?

Yes, when you open your purchase you will find a receipt enclosed.

How long will it take before I receive my parcel?

All UK customers should receive their order within 1-2 working days, providing we have it in stock. If the order is a special order, the delivery time will be 3-4 weeks and we shall keep you updated during that time. Orders outside the UK will take slightly longer. Please visit our “delivery” page, found on our home page.

Some stock is hand crafted and may take up to 6 weeks to be made and delivered. Please take this into consideration when ordering for set dates, e.g. Birthdays and Christmas.

Is your website secure? 

This Site takes precautions to help maintain the privacy and security of your information. For example, you are required to enter a valid Email address and Password before any personal information can be displayed.

To help us provide the best possible service, we may collect and maintain certain information regarding, for example, the products you purchase, and your billing and delivery information. However, we protect and enforce the confidentiality of this information very strictly, and under no circumstances will we sell or rent it to other businesses or third parties. For more information please visit our “security and privacy” page, located on our home page.

How can I find out what my finger size is if I want a ring?

If you would like to purchase a ring, you can either order a ring gage online, or request one by phone. If you follow the instructions it will tell you what your ring size is.

Will my order be sent recorded delivery?

Yes, as our items are high ticket items, we make sure that your order has to be signed for at both ends. This also means that your order will get to you quicker.



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